Refunds Policy

Effective Date: May 3rd, 2025 Last Updated: May 3rd, 2025

We strive to deliver high-quality freelance software development services that meet our clients’ expectations. This Refunds Policy outlines the circumstances under which refunds may be granted.

1. General Policy

Due to the nature of our services—custom and client-specific software development—all sales are generally considered final. However, we understand that there may be exceptional situations that require review.

2. Eligibility for Refunds

Refunds may be considered under the following conditions:

Work Not Started: If the project has not been started and no work has been delivered, a full refund may be issued.
Client Cancellation: If a client cancels the project after work has begun, a partial refund may be granted based on the percentage of work completed.

3. Non-Refundable Items

Payments made for completed work or milestones already delivered and approved.
Services where substantial time and resources have already been invested.
Delays or dissatisfaction arising from incomplete client input, changing requirements, or third-party dependencies.

4. Refund Process

To request a refund, please contact us with:

Your full name and contact information
Project details (including invoice number, if applicable)
A detailed explanation of the reason for the refund request

All refund requests will be reviewed within 7 business days. If approved, refunds will be processed via the original payment method within 14 business days.

5. Changes to This Policy